Registration


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You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

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No. Registration on sungrocery.com is absolutely free.

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You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

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Each email address and contact phone number can only be associated with one sungrocery account.

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Yes, you can add multiple delivery addresses in your sungrocery account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

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Each email address and phone number can be associated with one sungrocery account only.

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Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

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Yes, you can place orders for multiple cities.


Payment


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You can pay for your order on sungrocery.com using the following modes of payment:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / Rupay)
c. Sodexo passes on delivery (only for food items)

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There is no VAT. However, GST will be applicable as per Government Regulizations.

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Yes it is absolutely safe to use your card on sungrocery.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

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Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

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If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your sungrocery account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

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Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

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The sungrocery Wallet is a pre-paid credit account that is associated with your sungrocery account. This prepaid account allows you to pay a lump sum amount once to sungrocery and then shop multiple times without having to pay each time.

Order Related


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Delivery slots are time slots during which you will receive your order. sungrocery currently offers 4 delivery slots each day. These are

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Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.

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No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your sungrocery account. Not applicable for Madurai & Nashik customers.

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Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.

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Delivery slot can be changed for an active order through the App.

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Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

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5 minutes. After this the slot will be released for other shoppers on the website.

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No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

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The only way you can check the status of your order is by contacting our customer support team.

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You will receive an email as well as an sms about unavailable items before the delivery of your order.

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We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

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At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

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You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the sungrocery app.