You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on sungrocerystore.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one sungrocerystore account.

Yes, you can add multiple delivery addresses in your sungrocerystore account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one sungrocerystore account only.

Delivery slots are time slots during which you will receive your order. Sungrocerystore currently offers 2 delivery slots each day. If your orders are placed before 2:30 pm then products will be delivered from 2:30 pm to 9pm on same day. If your orders are placed after 2:30pm then products will be delivered from 9am to 2:30pm on the next day.

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery.

The next available slot for your order will be displayed at the time of checkout.

No. Delivery slot once placed cannot be changed.

Once you have placed your order you will not be able to make modifications on the website or application.

5 minutes. After this the slot will be released for other shoppers on the website.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

The only way you can check the status of your order is by contacting our customer support team.

You will receive notification on website or app regarding unavailable items before the delivery of your order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced.

Kindly contact our customer care at 7200500860.

My Account is the section you reach after you log in at sungrocerystore.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

You can pay for your order on sungrocerystore.com using the following modes of payment: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard / Rupay) c. Sodexo passes on delivery (only for food items) d. Upi (gpay, phone pe)

There is no VAT. However, GST will be applicable as per Government Regulizations.

Yes it is absolutely safe to use your card on sungrocerystore.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount we will refund it back on to your card .

Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. They can be reached at 7200500860 number.

Our customer service team is available throughout the week, all seven days from 9 am to 9 pm.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

sunonlinegrocery will not process return if you have placed the order for a wrong Product model, color or incorrect Product. Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables ) - Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on sungrocerystore, you may return the Product on door-step delivery or you may contact our customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu)- Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on sungrocerystore, you may return the Product on door-step delivery or you may contact sungrocerystore customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ) - Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on sungrocerystore, you may return the Product on door-step delivery or you may contact sungrocerystore customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring ) - Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on sungrocerystore, you may contact sungrocerystore customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water ) - Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on sungrocerystore, you may contact sungrocerystore customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

We do same day delivery provided you place your order before 2:30pm on the day you want delivery.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact our customer care number 7200500860..